Elite Pool Covers (ACN 664663834) (hereinafter “Seller”)
www.poolcovers.com.au
Refund Policy
Please read the following important terms and conditions (“Terms”) before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. By making a purchase on our Website, you agree to be bound by these Terms.
These Terms set our your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we will gladly accept your return within 30 days of the purchase date. To be eligible for a return, your item must be a stock item and not made to order, unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at sales@poolcovers.com.au with your order number and reason for return. Please provide photos of anything of concern. We will review the photos and contact you and can then provide you with a return shipping label and instructions on how to return your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@poolcovers.com.au.
If you do not understand any of these Terms and want to talk to us about it, please contact us by:
Email: sales@poolcovers.com.au, or
Telephone: 1300623731. We may record calls for quality and training purposes. Please note that calls will be answered at the following times:
Monday to Friday 8:30 – 4:00 WST
These Terms are current and up to date as of: 1st December 2023.
